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CARMEL POINTS is a new Carmel loyalty program. Carmel customers will now be awarded Points for using Carmel, and will be able to redeem CARMEL POINTS for free rides.
For years, Carmel has valued our loyal customers, and now we want to give back to you! We have decided to launch the CARMEL POINTS loyalty program. Under the CARMEL POINTS loyalty program, points will be earned for riding with Carmel and can be redeemed for discounts on ANY Carmel trip, not just to or from the airports.
Carmel customers that are already have a Carmel's website account or a Carmel App user, are automatically a Carmel Points Program member ("Member").
If a Member does not have an airline reward program selected already on the website account or the App, the Member will start accumulating points immediately for every completed Carmel trip. If a Member has an airline reward program selected already on the website account or the App, the Member will not earn points and will need to choose if to stay with the airline reward program or change it to the Carmel Points Program to start earning points.
Carmel customers that do not have a Carmel's website account or are a Carmel App user, are not eligible to become a Carmel Points Program member, and will need to either create a Carmel website account online, or download the Carmel App first.
To ensure you receive Carmel Points for the trips you book with Carmel, you must book the ride under your Carmel's website account or via the Carmel App. Points will be provided based upon only the monetary amount of the Base Fare of the trip.
Such base fare does not include tip, toll, gratuity and any other fee outside of the basic fare of the trip. The rest is easy – the more you spend with Carmel, the more Carmel Points you can earn. Once the trip is completed and paid for, Members will be awarded Points in accordance with the following schedule*:
Completed Trips
Earn Up to
$1.00 to $99.99
1 Carmel Point per $1.00 spent
$100.00 to $199.99
2 Carmel Points per $1.00 spent
$200.00 to $299.99
3 Carmel Points per $1.00 spent
$300.00 to $399.99
4 Carmel Points per $1.00 spent
$400.00 to $499.99
5 Carmel Points per $1.00 spent
$500.00 and up
6 Carmel Points per $1.00 spent
* Points may take up to 8 (eight) week subsequent to the time each trip is completed and paid for in order to be posted to the Carmel Points member's account. Carmel, at its sole and absolute discretion may, among other things, withdraw, limit, modify or cancel any Points previously awarded, modify or regulate the availability or use of Points for any and all Carmel Points member. Please view Carmel Points Program Terms & Conditions
Points are redeemed by converting such into Carmel Car Cash**. Carmel offers one or more conversion options and set the minimum points needed to be redeemed in order to receive the Car Cash each option offers. When a Member accumulates the minimum points of a conversion option, the Member is eligible to convert the minimum points of such conversion option into Car Cash and use the Car Cash to pay for a Carmel trip.
** Carmel reserves the right to change the number of Conversion Options and/or the number of Points defining Minimum Points to any other number of Conversion Options and/or any number of Points, at any time, and without advance notice.
For complete understanding of the Carmel Points Program, earning points and redemption of points, we urge you to read the Carmel Points Program — User Agreement/Terms and Conditions.